When will my pedal ship?
I try to keep the lead times listed on the product pages as up to date as possible, but if you’d like a more exact update feel free to shoot me an email. If your order is a gift and you’d like to have it on hand by a specific date (birthday, anniversary, Christmas, etc) please let me know ASAP and I will do my best to accommodate.
If I don’t like my pedal can I return it?
Yes, per my return policy you can return a pedal you’ve purchased within 14 days of receiving. All returns are subject to a 10% restocking fee. To be eligible for a return, the pedal must be shipped back in the same condition in which it was received including the box and drawstring bag in good condition otherwise an additional 5% will be added to the restocking fee.
My pedal isn’t working, what’s up?
The first thing I’ll ask when you send me an email is what power supply are you using and are your cables are functional. All WEC pedals run off 9v centre negative power and have a robust protection circuit to guard against over voltage and reverse polarity. Double check that you have your power supply outputting the correct voltage and polarity and that your patch cables are working properly. If not, shoot me an email and we’ll go from there.
Do you do custom circuit designs?
No, unfortunately I do not have the time to take on custom circuit design projects.
Do you repair non-WEC pedals?
No, I do not have the time or space to investigate issues with circuits that I am not familiar with.
Why do you screen print your pedals, is it better than other printing methods?
Screen printing isn’t any better than UV printing, I simply do it because I like it, am good at it, and I like having the extra level of control over the designs.
Will you print a custom design on a pedal for a price?
No, the simple fact is that the setup for screen printing a single pedal is not worth the time/effort, and the money I would have to charge for a one-off is likely higher than you’d want to pay.
Will you put a specific Homework Series circuit board in a different colour enclosure for me?
No for the same reason listed in the question above, I don’t really have the time or workflow set up to accommodate custom requests like this. Additionally, there is a coordination between the circuits and the colours chosen for the enclosure which I would like to maintain.
Do you ship internationally?
Yes with some caveats. Currently we do not ship to the EU due to their GSPR regulations. All international will ship via Canada Post unless otherwise requested (additional fees may apply). Import fees and/or tariffs are the responsibility of the buyer and we will not mark a shipment as a lower value for you.
Is the Homework Series Blues ever coming back?
No, it was replaced in the lineup by the Blues DLX which is the superior version of the circuit. The old version pops up for sale on Reverb dot com periodically if you’re set on that one.
I’m going to be in Winnipeg visiting family soon, can I stop by the shop to try out some pedals?
At this time WEC does not have a shop that is open to the public. If you’d like to pick up a purchase in person to save a shipping fee please email me and we can work that out, or you are welcome to take advantage of our free local delivery.